DELIVERY

Shipping and delivery terms

The customer must clearly indicate all the information relating to the delivery, in particular the exact address, as well as any possible access code. A tracking number will be sent to the customer by email as soon as the order has been processed. Delivery tracking can be checked online on the carrier's website.

SilentWorker delivers everywhere in France, in the Dom-Tom, in Europe, in America, in the Middle East, in Africa and in Asia. The delivery times according to the destinations can take 2 to 20 days.

Delivery of orders may sometimes go beyond the stated timescale due to unforeseen events related to political, social, health or logistical issues. SilentWorker will not be held responsible for delays caused by the postal services. Any anomaly concerning the delivery (open package, damaged package ...) must be imperatively indicated to the customer service of SilentWorker with proof of photos to support the day of delivery and receipt of the package so that a claim is made with the services of the Post Office. Attention, it is also quite possible that these anomalies are due to the customs services. In these cases, a customs notification will be visible on the package. In all cases, SilentWorker declines any form of responsibility.

Delay and No Delivery

The post office is a reliable service. However, it is possible, as in any shipment, that there may be a delay in delivery or that the package gets lost. In the case of a delay in delivery of more than 7 days, the customer must inform the customer service of SilentWorker which will transmit the information to the Post Office to initiate an investigation. This investigation can last up to 21 days from its opening. If during this period, the package is found, it will be immediately redirected to the customer's home.

If on the other hand the parcel is not found at the end of the period of 21 days of investigation, the Post office considers the parcel lost. In this case, SilentWorker will return to the customer a package at its expense. If the lost products were no longer available, SilentWorker will offer a credit or refund to the customer including postage.

The information the customer provides to SilentWorker when placing an order must be complete, accurate and current. If this is not the case, SilentWorker cannot be held responsible for undelivered packages, delays or returns to sender. The customer will be asked to contact the postal service to correct the shipping address and ensure delivery. If the package is returned to SilentWorker, the order can be reshipped after correction of the address (shipping costs at the expense of the customer) or refunded (shipping costs not included).

SilentWorker is committed to shipping your orders within 3 business days from Monday to Friday between 8am and 5pm (excluding holidays, new drop and holiday period where delays may be longer) from the receipt of the email confirmation of your order. If for any reason, SilentWorker can not honor your order, the customer service will inform you personally and offer a credit or refund (including shipping).

Prices and additional costs

The prices are indicated in Euros and are valid for all territories. They take into account possible reductions as well as the French VAT applicable on the day of the order. The prices indicated on the site are guaranteed on the day of the order within the limit of available stocks, and except obvious typographical error or omission. SilentWorker reserves the right to modify its prices at any time. The prices indicated do not take account of the carriage costs which are calculated and invoiced or offered at the time of the validation of the order and according to the country of delivery.

Any order placed on the site and delivered outside the European Union may be subject to other taxes, customs duties and other charges depending on the destination. These costs are the responsibility of the customer. The shipping costs do not include customs and other fees that may be required at the entrance of certain countries. These costs remain the exclusive responsibility of the customer.